Turn missed calls into managed sales and service opportunities.

Web and mobile PBX surface

When a caller asks for a person, VOKA recognizes the caller, captures the caller name when needed, then rings the target extension and asks whether they are available. Answers such as connect, call later, I will call back, or not available drive the bridge, callback, or note workflow.

Transfer, conference, extension, and voicemail support

The strongest opening value is not the technology. It is the operational pain: teams cannot answer every call. Amezay-PBX & CONTACT CENTER turns unanswered and abandoned calls into callback work, links that work to the customer card, and makes overdue return calls visible to managers.

AI Callback Assistant and missed-call recovery

VOKA live assistant can capture a customer’s callback preference, create the follow-up plan, and later call the responsible staff member or target contact, ask whether they are available, and then connect the conversation. If the team forgets, the system still remembers.

ARI live assistant and single media-producer lane

When the company number and extension tree are defined inside BOS, calls are stored together with customer, operator, and process context.

Warm transfer with VOKA executive assistant availability screening

If a call is not answered, voicemail can be collected, callback work can be generated, and any future match can be attached to the same customer story.

Scheduled callback and renewal follow-up through VOKA Autonomous Calendar

With an official WhatsApp Business Calling API path or compliant SIP provider, WhatsApp voice calls can enter the Amezay PBX backbone and become part of customer-card, recording, transfer, and follow-up flow.

Transfer/conference flow that asks availability before connecting

Transfer, conference, recording, and extension-assignment rules keep the phone system under institutional discipline instead of letting it fragment across personal devices.

Call summary, AI note-taking, and CRM memory

Amezay-PBX & CONTACT CENTER does more than ring phones. It makes queue strategy, agent ring timeout, maximum queue wait, SLA answer targets, after-call wrap-up, and missed-call callback policy manageable per tenant.

Queue strategy, SLA target, wait-time, and callback policy

Amezay-PBX & CONTACT CENTER should not be sold as a cheap per-user license. It belongs to Amezay BOSS Core Pro as an operational package. Setup, onboarding, SIP/operator integration, maintenance, and support are value items; minutes, trunks, and AI processing are planned by expected usage.

Technical service, sales team, municipality, university, and SME PBX scenarios

For municipalities, universities, public offices, hospitals, and multi-branch companies, call traffic should not overload one operator. IVR, live agents, recording, reporting, identity-verification readiness, and VOKA live-translation vision are planned on the same control layer.

WhatsApp follow-up and official-provider voice bridge readiness

Phones ring, busy teams miss the call, the return call is forgotten, and the customer moves to a competitor. Amezay-PBX & CONTACT CENTER makes that break visible: the missed call is logged, callback work is created, the call summary reaches CRM memory, and managers see what is waiting.

Call recording and customer-card linkage

Phones ring, busy teams miss the call, the return call is forgotten, and the customer moves to a competitor. Amezay-PBX & CONTACT CENTER makes that break visible: the missed call is logged, callback work is created, the call summary reaches CRM memory, and managers see what is waiting.

Approved connection instead of blind transfer

When a caller asks for a person, VOKA recognizes the caller, captures the caller name when needed, then rings the target extension and asks whether they are available. Answers such as connect, call later, I will call back, or not available drive the bridge, callback, or note workflow.

• Caller identity and CRM person memory
• No connection before target approval
• Conference, warm transfer, and callback task

First sellable value: missed-call recovery

The strongest opening value is not the technology. It is the operational pain: teams cannot answer every call. Amezay-PBX & CONTACT CENTER turns unanswered and abandoned calls into callback work, links that work to the customer card, and makes overdue return calls visible to managers.

• Missed-call and abandoned-queue logging
• AI-assisted callback task creation and ownership
• Return-call discipline connected to customer memory

Human-like follow-up with VOKA Assist

VOKA live assistant can capture a customer’s callback preference, create the follow-up plan, and later call the responsible staff member or target contact, ask whether they are available, and then connect the conversation. If the team forgets, the system still remembers.

• Callback time and customer intent capture
• Follow-up that survives human forgetfulness
• Call summary, AI notes, and WhatsApp follow-up readiness

The company number lives inside BOS

When the company number and extension tree are defined inside BOS, calls are stored together with customer, operator, and process context.

• Extension tree and queue control
• Inbound greeting and routing
• Central founder/admin history

Voicemail and callback logic

If a call is not answered, voicemail can be collected, callback work can be generated, and any future match can be attached to the same customer story.

• Controlled 60-second voicemail
• Missed-call and callback visibility
• Context carried into repeat contact

WhatsApp voice bridge

With an official WhatsApp Business Calling API path or compliant SIP provider, WhatsApp voice calls can enter the Amezay PBX backbone and become part of customer-card, recording, transfer, and follow-up flow.

• Log WhatsApp call events to the customer record
• Route provider SIP bridge into the PBX queue
• Handle transfer and conference on the PBX bridge

Team call discipline

Transfer, conference, recording, and extension-assignment rules keep the phone system under institutional discipline instead of letting it fragment across personal devices.

• Transfer and conference flows
• Founder-controlled recording history
• Seat and extension management

Queue, SLA, and call-center control

Amezay-PBX & CONTACT CENTER does more than ring phones. It makes queue strategy, agent ring timeout, maximum queue wait, SLA answer targets, after-call wrap-up, and missed-call callback policy manageable per tenant.

• Round-robin, ring-all, least-recent, and similar queue strategies
• SLA answer target, wrap-up duration, and maximum wait control
• Missed calls, voicemail, and callbacks written into customer memory

Package and pricing logic

Amezay-PBX & CONTACT CENTER should not be sold as a cheap per-user license. It belongs to Amezay BOSS Core Pro as an operational package. Setup, onboarding, SIP/operator integration, maintenance, and support are value items; minutes, trunks, and AI processing are planned by expected usage.

• Amezay BOSS Core Pro: CRM, customer memory, PBX, recording, and callback backbone
• Full Amezay BOSS Ecosystem: Core Pro plus VOKA, DMO, AVEOS, VISION, and advanced modules
• Operational-package pricing instead of low-value per-user SaaS positioning

Public-sector and large service-desk vision

For municipalities, universities, public offices, hospitals, and multi-branch companies, call traffic should not overload one operator. IVR, live agents, recording, reporting, identity-verification readiness, and VOKA live-translation vision are planned on the same control layer.

• High-volume inbound calls, multilingual greeting, and internal routing
• Recording retention, access control, and audit-ready infrastructure
• Direct link to customer, student, citizen, or supplier memory